Cobalt & Finch
Advisory
Terms and Conditions
Last Updated: 03/13/2026
1. Introduction
These Terms and Conditions ("Terms") govern your access to and use of the services, website, and communication systems operated by Cobalt & Finch ("Company", "we", "our", or "us").
By accessing our website, submitting forms, contacting our business, or using our services, you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, you should not use our services.
2. Description of Services
Cobalt & Finch provides technology and communication services designed to help businesses manage customer communications, appointment scheduling, and service-related interactions.
Our services may include:
Customer communication automation
Missed call response systems
SMS communication systems
Customer support messaging
CRM and lead management systems
Appointment scheduling tools
Other digital business automation services
Services may be updated, modified, or discontinued at our discretion.
3. Use of Website and Services
Users agree to use our website and services only for lawful purposes.
You agree not to:
Use the services for illegal activity
Attempt to gain unauthorized access to systems or data
Distribute malware or harmful software
Send spam or unauthorized communications
Misrepresent your identity or affiliation
Violation of these terms may result in suspension or termination of service access.
4. SMS Messaging Terms
By providing your phone number through our website, forms, or by contacting our business directly, you consent to receive SMS messages related to your inquiry or service request.
These messages may include:
Responses to missed calls
Appointment confirmations
Customer service communications
Service updates
Follow-up messages related to requested services
Message frequency may vary depending on your interaction with our services.
Message and data rates may apply according to your mobile carrier plan.
You may opt out of SMS communications at any time by replying:
STOP
You may request assistance by replying:
HELP
SMS consent is not a condition of purchasing any goods or services.
5. Consent to Communications
By submitting forms, contacting us, or interacting with our services, you consent to receive communications from Cobalt & Finch through:
Phone calls
SMS text messaging
Email communication
Other digital communication channels related to your service request
Communication is limited to service-related interactions unless additional consent is provided.
6. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy.
We are committed to protecting personal information and maintaining responsible data practices.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.
Information sharing to subcontractors in support services, such as customer service providers or communication platforms, is permitted only when necessary to deliver services.
For more information about how we collect and protect data, please review our Privacy Policy.
7. Third-Party Service Providers
Our services may rely on third-party providers including:
CRM platforms
Communication services
Cloud hosting providers
Data storage providers
Analytics platforms
These providers may process information on our behalf solely for the purpose of delivering services.
8. Service Availability
We strive to provide reliable services but do not guarantee uninterrupted or error-free operation.
Services may occasionally be unavailable due to:
system maintenance
technical issues
service provider outages
network disruptions
Cobalt & Finch is not responsible for service interruptions outside of our direct control.
9. Limitation of Liability
To the fullest extent permitted by law, Cobalt & Finch shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or services.
This includes but is not limited to:
loss of business opportunities
loss of data
service interruptions
communication delivery delays
Users agree that use of our services is at their own risk.
10. Intellectual Property
All website content, branding, logos, software, and materials provided by Cobalt & Finch are protected by intellectual property laws.
Users may not reproduce, distribute, modify, or exploit any content without written permission.
11. Termination of Services
We reserve the right to suspend or terminate services at any time if users violate these Terms or engage in activities that compromise the integrity of our systems.
12. Changes to Terms
Cobalt & Finch may update these Terms and Conditions at any time.
When updates are made, the "Last Updated" date at the top of this page will be revised.
Continued use of our services after updates constitutes acceptance of the revised Terms.
13. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction in which Cobalt & Finch operates.
14. Contact Information
If you have any questions regarding these Terms and Conditions, please contact:
Cobalt & Finch
Email: info@cobaltfinch.com
Website: https://cobaltfinch.com
15. Acceptance of Terms
By using our website, submitting forms, contacting our business, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by factors outside the control of Cobalt & Finch, including but not limited to mobile carrier restrictions, network availability, or device limitations.
Age Requirement
You must be at least 18 years of age or older to use the SMS communication services provided by Cobalt & Finch. By opting in to receive SMS messages, you confirm that you are at least 18 years old and authorized to use the phone number provided.