Privacy Policy

Last Updated: 3/13/2026

Introduction

Cobalt & Finch ("Company", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when interacting with our website, services, or communication systems.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit forms, contact us by phone, or communicate with us through SMS messaging or other communication channels.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information through interactions including website forms, service requests, phone calls, SMS communication, or other contact methods.

Information Provided by Users

Users may voluntarily provide the following information:

  • Name

  • Phone number

  • Email address

  • Service address or location

  • Details about service inquiries or requests

  • Business information where applicable

This information may be collected through:

  • Website contact forms

  • Service request forms

  • SMS messaging interactions

  • Phone calls to our business

  • Email communications

  • Customer support interactions

Providing this information allows us to respond to inquiries and provide requested services.

Automatically Collected Information

When visiting our website, certain technical data may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time and date of visits

  • Referring websites

This information is used to improve website functionality, monitor performance, and enhance security.

2. How We Use Your Information

Information collected may be used to:

  • Respond to service requests or inquiries

  • Communicate with customers about services

  • Schedule appointments or consultations

  • Provide customer support

  • Send service updates or confirmations

  • Improve website performance and service quality

  • Maintain system security and prevent fraud

We only use personal information necessary for legitimate business operations.

3. SMS Communications and Consent

Customers may receive SMS messages from Cobalt & Finch after providing their phone number through forms, service requests, or direct contact with our business.

SMS communications may include:

  • Responses to missed calls

  • Appointment scheduling communications

  • Service confirmations

  • Customer support responses

  • Follow-up messages related to service requests

Message frequency varies depending on customer interaction.

Message and data rates may apply according to your mobile carrier plan.

Users may opt out of SMS communications at any time by replying:

STOP

Users may request assistance by replying:

HELP

SMS communications are used strictly for service-related communications unless additional consent is explicitly provided.

4. SMS Data Protection and Non-Sharing Commitment

Cobalt & Finch takes privacy seriously and does not share customer messaging data with external marketing entities.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security Practices

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

Security practices may include:

  • Secure hosting environments

  • Access control systems

  • Encrypted communication channels when applicable

  • Monitoring systems for potential security threats

While we strive to protect your data, no online system can be guaranteed to be completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and improve website functionality.

Cookies may be used to:

  • Store user preferences

  • Analyze website traffic

  • Improve website performance

Users may disable cookies through their browser settings if desired.

7. Third-Party Services

We may use trusted third-party service providers to assist in operating our website and services. These providers may include hosting services, CRM platforms, analytics tools, and communication platforms necessary to operate our business.

These providers are required to maintain the confidentiality and security of the information they process.

8. Data Retention

Personal information is retained only for as long as necessary to:

  • Provide services

  • Maintain communication records

  • Comply with legal obligations

  • Resolve disputes

When information is no longer required, it is securely deleted or anonymized.

9. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take steps to remove it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our services.

The updated version will be indicated by the “Last Updated” date at the top of this policy.

Users are encouraged to review this page periodically.

11. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Cobalt & Finch

Email: [Insert Email Address]
Website: https://cobaltfinch.com

12. Consent

By using our website or interacting with our services, you consent to the terms described in this Privacy Policy.